Customer Service Charter

Jervis Bay Brewing Co.
Good Times Done Right

At Jervis Bay Brewing Co., we’re committed to delivering not just great beer, but great experiences. Our Customer Service Charter outlines the promises we make to every customer who walks through our doors, visits us online, or enjoys our products out in the wild.

Our Commitment to You

We will:

  • Treat you with respect and friendliness every time you interact with us.
  • Listen to your feedback and take it seriously – whether it’s a compliment, suggestion, or complaint.
  • Respond promptly to all customer enquiries – online, in person, or over the phone.
  • Provide accurate, honest information about our beers, events, merchandise, and services.
  • Deliver high-quality beer, merch, and experiences that meet your expectations.
  • Fix problems quickly and fairly if something’s gone wrong – no excuses.
  • Create an inclusive, welcoming space for everyone – regardless of background, identity, or beer preference.

What You Can Expect

  • Friendly, knowledgeable staff ready to help.
  • Clean and safe taproom and outdoor areas.
  • Clearly labelled beer styles, ABVs, and tasting notes.
  • Accessibility support whenever possible.
  • Transparent pricing, promotions, and offers.
  • Fair refund or replacement policy if you’re not satisfied.

Help Us Help You

To keep things flowing smoothly, we ask that you:

  • Treat our team and fellow patrons with respect.
  • Provide feedback openly – we love hearing from you.
  • Let us know if there’s a problem before it becomes a big one.
  • Drink responsibly and look after your mates.

Contact Us

We’re always keen to chat – whether you’ve had a great time or reckon we can do better.

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